Find out which they have sent it to. While you were submitting your application, you should have provided a processing centre, was it Ottawa? If yes, Contact to CIC Ottawa to follow up. If it is an outside processing centre call the outside office. If the letter specified the office call that office to find out. Also do not forget to mention about bowp plan.2014aplicante said:Hi all, my application was received on December 6th. I got an email saying the application was complete, it would be sent to a visa office for process and that they would charge the 550 dollars on January 20. I haven't been charged and haven't received anything in the mail. Is this email the AOR? Also, I can't log in the website with the number they provided. I need to apply for the BOWP ASAP and I'm confused with what was sent to me. Thanks