My hubby and I have an outland application for spousal PR (for him) which was in Mississauga but got transferred over to Ottawa a couple of weeks ago.
Our application was received Sep 16 2019 and I was approved as a sponsor in October 2019. He received his request for medical exam and biometrics on Nov 9 2019 (in France), and by Dec 9 2019, we got a request for provision of those documents arising. The government's approved doctor told my hubby that he was going on vacation right after my hubby's exam so I figure he didn't submit it until after he got back and that was reason for the request from CIC.
My hubby gave the CIC the payment receipts showing that he had attended at both, one in Nîmes and one in Lyon (they are hours apart by car), and I did too, because seriously, these are their agents, not ours and there was nothing else we could give them. And then.... nothing for 18 months.
On Sunday night, after 18 months of absolutely no progress in Mississauga, the status on the online tool changed to say that the file is now in process in the Ottawa Visa Office. I'm crossing my fingers that this is actually the case and that it won't be much longer.