COPR and visa issued and expires during border closure

[sandbox032020]

I received my visa and COPR in May and expires on June 12th; have raised a request through a web form but have not received a reply from IRCC apart from the generic one saying "we have forwarded your request to the concerned department".
Is there anyone else in a similar situation who actually got a response from IRCC saying what to do?
I am not sure what happens with the expired visa and COPR.

 

[nll]

Approved permanent residence applications (COPR and PRV)

Permanent residence applicants who are in possession of a COPR and PRV and inform us, by submitting a Web form to IRCC, that they are unable to travel within the validity of their documentation should be processed as follows:

• Valid COPR and PRV: In an effort to reduce the number of cancelled COPRs and PRVs, a note should be placed in the file explaining that the applicant is unable to travel, and the file should be brought forward to the expiration date of the COPR and PRV. If the applicant informs IRCC that they can travel prior to the COPR and PRV expiration, they are encouraged to use their existing COPR and PRV to land.

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/service-delivery/coronavirus/permanent-residence.html

Since you already did that, try giving them a call.

 

[sandbox032020]

Approved permanent residence applications (COPR and PRV)

Permanent residence applicants who are in possession of a COPR and PRV and inform us, by submitting a Web form to IRCC, that they are unable to travel within the validity of their documentation should be processed as follows:

• Valid COPR and PRV: In an effort to reduce the number of cancelled COPRs and PRVs, a note should be placed in the file explaining that the applicant is unable to travel, and the file should be brought forward to the expiration date of the COPR and PRV. If the applicant informs IRCC that they can travel prior to the COPR and PRV expiration, they are encouraged to use their existing COPR and PRV to land.

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/service-delivery/coronavirus/permanent-residence.html

Since you already did that, try giving them a call.

Thanks for your reply, can you please tell me who to call and on which number?

 

[nll]

• Telephone: 1-888-242-2100 (in Canada only)
  • Automated telephone service (available 24 hours a day, 7 days a week)
    If you have a touch-tone telephone you can listen to pre-recorded information about our programs, and check the status of your application.
  • Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
    
    Agents can help you with general and case specific enquiries. They cannot:
    
    • make decisions on applications
    • help process applications faster, unless you meet the criteria for urgent processing

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/contact-ircc/client-support-centre.html

You have to find the right combination to be redirected to an agent.

 

[sandbox032020]

I received my visa and COPR in May and expires on June 12th; have raised a request through a web form but have not received a reply from IRCC apart from the generic one saying "we have forwarded your request to the concerned department".
Is there anyone else in a similar situation who actually got a response from IRCC saying what to do?
I am not sure what happens with the expired visa and COPR.

I received a response for the webform I submitted:

We have received your request to extend the duration within which you can confirm your status as a permanent resident. Please be assured that your application will not be refused if you are unable or unwilling to travel as a result of the COVID-19 pandemic.

If the situation is resolved and you are able to travel within the existing validity of your documents, you may do so. Otherwise, once you and your family members (if applicable) are able to travel, please notify us through the IRCC Web form. At that time, IRCC will respond with the most up to date information we have on next steps.