@Islander216 @tobs Air Canada denied me. I went with my CoPR which is valid till Apr 27th. They called someone on the phone and said unless I have a wife or child I cannot travel. This was on March 28th 2 days after the exemptions were announced.
This is what worries me- even though the exemptions are in place there seems to be some lack of awareness among the airlines.
I wrote to IRCC explaining what happened and asked for an extension. They said they will forward my case to the relevant department. However I would ideally like to go before April 27th.
Do you know of cases where they allowed people to board? I am going in from the US.
Hi, Thank you for sharing your experience and sorry to hear about the incorrect decision the check in staff made! Few clarification questions, so we all are better prepared and perhaps overcome a similar denial by airport staff / airline staff. (Assume you may have read several posts describing how applicants were challenged by airport staff, presented the supporting exemptions etc and much back and forth later and also after those staff/supervisors making calls back to Canadian authorities, these applicants were able to fly. )
- Which airport was this?
- What was the flight route (direct or connections etc)?
- How much of a lead time did you have - to be able to escalate it to senior supervisors / managers at the check in area/airport manager?
- Were you able to carry print outs of the government of Canada notifications, exemptions and presented those to the staff at the check in counter?
- which staff members denied this - you mentioned air canada - were there any senior supervisors who were called?
- did you interject and insisted that they look up Govt of Canada websites / IRCC websites etc?
- finally did they agree to give you in writing that they are denying boarding despite all those evidence of exemptions?
(in all the stress you may not have asked for it - which is absolutely fine).
Wish you all the best and I have no doubt the extension will be provided! Its just a bit more time and hassle, I suppose.
Regards
Nav