This is the complete new processHey, Do you have the link to that portal? I have already paid the fees but have not received shipping labels, its been more 7 working days nowCustomer service is of no use.
To avail the 2 way courier, please visit the website https://visa.vfsglobal.com/usa/en/can/ and click “Additional Services”. Scroll to where it says “By Mail” and click on the “Click here” button. Once you click on it, it will take you create an account.
When accessing the portal, please complete the registration and proceed selecting your preferred center to mail your application.
Kindly note that all the information will be purged from the portal after 10 days, your login information included, hence, make sure you print or download your label and confirmation letter as soon as you receive it.
Once you complete the process, you will be able to print 1 FEDEX label (addressed from you to the VAC). The label for the returning of your documents will be printed locally at the VAC.
Prepare your package including the following (if you applied online):
1. The passport request letter you received from IRCC
2. Your contact information, including your email, phone number and return address
3. Print out 2 copies of TT Services Consent Form duly completed, click here to download
4. A printed copy of the Confirmation letter you received for the 2 Way Courier purchase, which has an individually generated Reference Number
5. Below charges must be paid in a form of a Money orders, Bank drafts, Certified checks, Cashier’s checks, or Official checks (over 3 months validity period) in favor of “VFS Services (USA) Inc.” and fees must be in US dollars (**We DO NOT accept Personal checks or Cash**)
Package transmission fee (per passport) – $22.80 USD (**If you have enrolled biometrics at the VFS Global Canada Visa Application Centre in New York, you DO NOT need to pay this fee.**)
Short Message Service (SMS) (per Applicant) – $2.50 USD (Optional)
6. 2 size photos of 50mm x 70mm if applied for an online Permanent Resident Travel Document with application letters starting with D, E, EP, F, and G. (**If applied for an online application with letters R, S, V, and W, NO photos are required**)
Once your package is prepared, you may drop it off at the FEDEX office of your choice. It is recommended to use a padded envelope to mail your documents and make sure it is thoroughly sealed.