I have applied under PGW stream with 1+ years experience as a Telecommunications Sales Representative (NOC 6221-skill level B). But it was really a call center where my company provides sales and service for AT&T in USA. When I started the job I wasn’t aware that this job might/might not qualify as a job under NOC level B but when I realized, I have already worked there for 8 months and decided to take a chance. So, I’m asking for all of your insight and expertise to this and by all means provide your valuable opinion/suggestions.
For the proof of employment I have submitted an employment letter from my supervisor, his visiting card, T4 form and the tax assessment. However, the employment letter mentions my job title as “Customer care/Sales Consultant”. Also, the job description matches quite closely to the one on HRDC website but not exact. My main concern is how my employer mentioned a different title than what I have written on my application. So . I have attached a print out of the job advertisement of my job along with my application which clearly says, “Telecommunications Sales Representative” on jobbank.gc.ca along with the correct NOC 6221.
Here is the job description given by my employer:
General Description:
- Provide world class customer care to clients
- Answer inbound customer inquiries regarding billing issues, products, services, etc
- Address and resolve all customer issues and needs on the initial call; escalate unresolved initial calls immediately to next level support, assuring total customer satisfaction
- The upsell/cross sell portion of the call is addressed upon completion of the customer care portion. As appropriate on each call, all consultants will be required to transition each call into sales. In the process, ask discovery questions to identify specific customer needs and recommend and promote products and services including High Speed Internet.
Specific Job Responsibilities:
- Act with highest degree of professionalism and maintain the voice of the high profile client
- Participate in maintaining a quality system process as prescribed in an ISO 9000 Registered company
- Resolve customer inquiries and requests concerning billing issues, address changes, service interruption, and telecommunications equipment and services
- Meet and exceed minimum requirements of telemarketing process and data entry on a daily basis; approximately 50 calls answered per day
- Participate in the creation and attainment of all sales goals
- Identify customer needs and issues, then recommend appropriate product or solution
- Hunt for new/potential clients and track and manage sales
- Promote our product lines and services to customers by providing information about the benefits and uses of company products and services
- Estimate the costs of installing and maintaining equipment or services
- Provide after sell service including questions or concerns about the product/service sold
- Communicate any unresolved customer issues as well as program process enhancement suggestions to team manager in a timely manner
- Attend and participate in all client training as required.
What are my chances to be eligible under NOC 6221??
Thanks again in advance.
For the proof of employment I have submitted an employment letter from my supervisor, his visiting card, T4 form and the tax assessment. However, the employment letter mentions my job title as “Customer care/Sales Consultant”. Also, the job description matches quite closely to the one on HRDC website but not exact. My main concern is how my employer mentioned a different title than what I have written on my application. So . I have attached a print out of the job advertisement of my job along with my application which clearly says, “Telecommunications Sales Representative” on jobbank.gc.ca along with the correct NOC 6221.
Here is the job description given by my employer:
General Description:
- Provide world class customer care to clients
- Answer inbound customer inquiries regarding billing issues, products, services, etc
- Address and resolve all customer issues and needs on the initial call; escalate unresolved initial calls immediately to next level support, assuring total customer satisfaction
- The upsell/cross sell portion of the call is addressed upon completion of the customer care portion. As appropriate on each call, all consultants will be required to transition each call into sales. In the process, ask discovery questions to identify specific customer needs and recommend and promote products and services including High Speed Internet.
Specific Job Responsibilities:
- Act with highest degree of professionalism and maintain the voice of the high profile client
- Participate in maintaining a quality system process as prescribed in an ISO 9000 Registered company
- Resolve customer inquiries and requests concerning billing issues, address changes, service interruption, and telecommunications equipment and services
- Meet and exceed minimum requirements of telemarketing process and data entry on a daily basis; approximately 50 calls answered per day
- Participate in the creation and attainment of all sales goals
- Identify customer needs and issues, then recommend appropriate product or solution
- Hunt for new/potential clients and track and manage sales
- Promote our product lines and services to customers by providing information about the benefits and uses of company products and services
- Estimate the costs of installing and maintaining equipment or services
- Provide after sell service including questions or concerns about the product/service sold
- Communicate any unresolved customer issues as well as program process enhancement suggestions to team manager in a timely manner
- Attend and participate in all client training as required.
What are my chances to be eligible under NOC 6221??
Thanks again in advance.
