so where do we complain ? IRCC is a mafia . You cant go against a mafia.An important KPI for them is the "delivery standard" of 80% done within 12 months. They seem to have decided that for 2019 applications it is already too late to look good in terms of performance measurements, but for 2020 applications it still can be done. You will soon hear them tell of how, despite the challenges of covid, they met the standard for 2020 applicants! (They just won't say anything of the buried 2019 applicants.)