what does your status in eCAS say - In Process, Decision Made...?
Were fingerprints requested for you? If so, then its a non routine case and 12 months processing time does not apply
The application was received at the Case Processing Centre - December 2017.
The application is considered non-routine due to the following reason:
As per notes on file dating from October 2019, the file is under review because it requires further verifications. Rest assured that the responsible office will inform the applicant, if they have to provide further details.
The criminality verifications are currently valid.
The security verifications are currently valid.
The applicant has passed the Citizenship test on September 2018.
Because the application is non-routine, there is no specific processing time to finalize it. Rest assured that all efforts are being made to ensure efficient processing of the application.