CIC WEBSITE DOWN

[maasjoe]

I'll try to submit a webform and see they could help us with this problem.
I will give you guys an update as soon as I got any reply.

I got this reply from CIC

Dear Client,

Thank you for contacting the Citizenship and Immigration Canada.

We verified the information provided. Please note that the difficulties that you are experiencing may be resolved by:
Refreshing your browser,
Using Adobe 10,
Using another computer; we suggest that you try using Internet Explorer 9.0 (or a higher version) or a different browser such as Safari 3.1. Please note that the letter will not be accessible from a smart phone or an electronic tablet.
We hope this information is helpful. If you continue to experience difficulties, please contact us via this webform and provide us with:

· a screen shot of the page in question (including the full browser window, the error message you’ve received, as well as the previous page you accessed before encountering this error), and

· a copy of the document(s) you were requested to provide.

 

[mattima]

Hi,

Did the instructions actually work for any of you? Did you manage to submit the application and get rid of the error message?

I have tried to submit additional documents for my application for three weeks now and still get the same error message. The deadline for my documents has actually past already 10 days ago but somehow the application is still in the same status "we need an additional document". I have tried everything I can think of: three different computers, each with three different browsers (newest versions as well as some test runs with older versions), two different IP addresses in two different countries, all history, cookies etc. cleared and even changed the proxy settings to a Canadian version (I'm applying from outside of Canada).

I also have tried to contact CIC by submitting two web inquiry forms and e-mails to two different addresses - with no answer so far. I just hope my application won't be rejected just because of a technical error.

Hope one of you has already figured out how to solve this problem!

 

[maasjoe]

My deadline for document submittal has passed. The wewebsite istill showing documents required. I did however get an email response saying supporting documents received. But no change on the website. I basically submitted the requested documents via the webform used to report issues

 

[vivekskumar8544]

Is the cic website down?

 

[Svetlanka]

It was yesterday. I was unable to access my profile at all. But now it is working fine, although the message that their online services are down is still presented.