Hello everyone ! I would very much appreciate your help and advise. I've been working for HSBC via staffing agency for the past 5 months. Internally, my position is called Customer Due Diligence (CDD) Analyst, however, the job description contains the following:
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Job description for your perusal:
Position: HSBC JP13713 Client On-boarding & Account Opening
Contract Period: 3/5/2018 - 3/4/2019(one year)
Hours: 9AM – 5PM
Details:
Description:
Manage the client onboarding experience, expectations and communications following the completion of the sale by the Relationship Manager (RM). Coordinate the onboarding process, including the collection of client information required to complete the Client Due Diligence (CDD) profile, to the point where the client has an active cash account and channel access.
Engage existing clients in the collection of detailed client information and supporting documentation required for the completion of the CDD profile at all times in the customer lifecycle, including CDD trigger events and reviews as part of global standards.
The role will ensure client expectations are set against defined Service Level Agreements (SLAs) and these SLAs are visible & managed across all functions.
Key Responsibilities:
•Take ownership for the development of an onboarding plan and the creation of the client application pack •Manage the client experience throughout the onboarding of new to bank clients and the CDD refresh for existing clients; maintaining the highest standard of excellence in customer service and answer client queries as and when they arise •Request and follow-up with the client for outstanding information and documentation; including KYC/CDD and signed account opening documents •Handle requests for additional information from CDD Operations and liaise further with the client as required •Ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA’s are visible and managed with all involved parties •Ensure the client is able to successfully activate the cash account and is in receipt of the ‘tools’ required for channel access •Be an active member of the team and a strong team-player •Demonstrate expected core behaviors and values including teamwork, focus, drive and determination •Be flexible and dynamic with support to the wider team •Strong communication both upwards and at peer level •Promote an environment that supports diversity and reflects the HSBC brand. •Ensure that any data input is dealt with in a timely manner and in the correct and consistent format •Maintain a strong control environment •Maintain an environment in which compliance and risk control are a key performance criteria •Control of workflow processes, adhering to all associated procedures •Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above •Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks. •Complete other responsibilities, as assigned.
Knowledge & Experience / Qualifications:
•Bachelor’s degree or minimum of 2 years of relevant work experience •Commercial banking knowledge •Commercial awareness •A record of successful accomplishment in providing consistently outstanding customer service. •Language requirements (based on local needs) •Proven track record in a client focused environment •Proven record of delivery within challenging timescales Skills •Stakeholder management (External & Internal) •Good verbal and written communication skills at all levels Project management skills •Excellent planning, organisation and time management abilities •Ability to be flexible, manage priorities whilst remaining calm under pressure •Receptive to change •Positive ‘can do’ attitude and an ability to take ownership of tasks through to completion •Drive and resilience •Ability to work collaboratively and independently when required •Ability to have difficult conversations •Conflict management •Attention to detail •Ability to prioritise •Ability and willingness to pick-up commercial banking •Diligence in formal written communication"
I find it very challenging to determine right NOC code. Your help would be much appreciated!