My application was received at the sydney office on March 24, and according to the ecas tracking system, they started processing my application on April 28 but no file number/AOR up untill now. Money was deducted from my account for the application fees. I am really worried now because those who submitted on a later date have gotten their file number. I have tried contacting them but keep getting the automated message which is of no use. Please how can i speak to an agent to discuss my concern? Any advise or tips will be appreciated. Thanks