Changed Debit card number and now cannot access mycic securekey concierge

[shomed]

Recently changed my debit card number (the previous card was damaged) but totally forgot about the CIC secureKey Concierge that I have two ongoing application. Now I cannot access my CIC account. I already got an updated email for my TRV but cannot access. Called CIC but they are overloaded with calls. Can anyone suggest is there anyway I can retrieve my previous MyCIC account back? I cannot access with previous card as it is being canceled and I called my bank but they can't do anything about it.

 

[shomed]

Wanted to delete the post but couldn't. Anyway, the solution I got about it, is making another MyCIC account and then linking the previous application with the new account. There is a link to do that, that will ask you a few questions to confirm it is you. Once you linked it with the new account, it works as previous.