Title: Operations Representative, RAKBANK
Main duties and responsibilities as below:
- Carrying out complete internal checks and document checks for corporate and retail account opening applications – includes background checks on the customer, constitutional documents, FATCA, CRS, KYC and identification documents.
- Opening retail and corporate accounts - includes new to bank and existing customers.
- Carrying out document checks, internal checks and processing profile change requests for retail and corporate customers.
- Performing quality checks for Account Opening activities being carried out in the offshore offices.
- Registering customers for digital banking, issuing debit cards and chequebooks.
- Registering customers for RAKConnect (mobile notification) services.
- Handling and resolving all Corporate & Retail Account Opening queries raised by various departments.
- Reconciliation and archival of processed applications and documents manually or electronically to maintain records.
- Generating and analyzing credit risk report (AECB) and customer bank statements.
- Carrying out document checking and processing loan applications.
- Processing loan deferrals as per customer request.
- Clearing of inward and outward cheques.
- Processing account closure requests; bank and customer induced.
Additional responsibilities include:
- Performing accurate and timely reviews of Bank’s operating procedures and SOP for the offshore support unit to ensure it is aligned with the current policies and processes.
- Carrying out GAP analysis of Account opening processes to improve functionality.
- Carried out a 3-month training (account opening processes) for the offshore team (WIPRO Kochi).
- Assisting with various testing scenarios to improve internal processes by successfully utilizing analytical and problem solving skills.
Here is a list of my duties, can someone suggest the NOC i should use?