I finally was able to talk to an agent after gazillion times
So, my medical is still under review and security has not started yet. Eligibility, criminality and info sharing already passed. I also received a response for my webform regarding my medical and they said they forwarded it to the office. I really hope it passed as I just found out I'm pregnant.
Primary VO is CIO
Secondary VO CPC Ottawa yesss ottawa which I've read from some threads is known for slow processing but still I am happy I was able to call hehe.