Call 1 (888) 242-2100, then after the greeting in french wait for them to speak back in English then click 1 (don’t click before it will continue speaking in French), and then 1, and then 2 for permanent residence application and then 2 if your application starts with E (mine does), and then they will ask for you application number after the letter, and 1 if it’s roght and then your year of birth and then 1 if it’s right, then 1 again to listen to the machine reading your application status same as whatever tell you in your online application and then you click 0 to connect to an agent, and it will tell you whether you get connected or not, sometimes it refuses you and you have to call again and go through everything again, if you get connected and it will tell you how long you have to wait then if you are in Canada, you have option to leave your phone number and hang up then when it’s your turn the agent will call you.