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Congratulations to those who are receiving the Portal emails, when you post the timelines, please also mention the stream (PNP, FSW, CEC) that you applied. Though this particular thread is for CEC only we are seeing FSW/PNP timelines and PPRs.
 
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Also, how were you able to reach the agent
I called IRCC Call Centre (1-888-242-2100)
I followed the steps and then pressed "0" after hearing the status of my application with the automated voice. I had to call many times, as usually they say "Sorry, all our agents are busy.."
 
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