Just called. Same typical nonsense. This time I asked if they actually cannot access the account or they’re simply not willing to do so. The agent responded by saying that they apparently can access our account but they have a directive to focus on “urgent” cases exclusively.
I decided to directly address that I’ve had mutuals who called an agent and that agent was still able to provide detailed information despite this “directive,” thus questioning the consistency of their narrative and transparency. The agent said that agent did not follow the guidelines as instructed, and apparently all IRCC agents are reminded frequently about which priorities need to be focused utmost.
Other than that no updates from at least what I can see.