Hi all,
I have an unusual question and i couldn't find any answers so maybe at least one of you will know...
I already got my CoPR, but my brother had to use a representative (employers requirement to get a job offer ;/). Unfortunately, this representative is highly incompetent and when she received his portal email, she didn't forward it or say anything! We found out about it today, almost a month after IRCC sent a REMAINDER!
Does anyone know, if there's any time limit to respond to portal email? any help will be much appreciated!
As far as I have looked, and from other peoples examples, I don’t think there is a specific deadline for responding to portal email, although sooner is definitely preferred. I can be wrong about this though, seeing as I never received a portal email myself.
I do however know that if you get your credentials email after replying to the portal email, then you have 7 days to get your address and photo uploaded to the portal website. That’s not the same thing though…
Once again I might be wrong, if someone else can correct me or give a more accurate information, I’d welcome them.
I suggest you reply to the portal email on your own but definitely mention your representatives email address just to make them clear that your representative email is not the same as your actual email. In that way they won’t reject your response because of the different email address.
if the IRCC does not respond, or tell you that it’s too late, then I suggest you complain to the representative, and demand that he/she provides an explanation letter or a formal apology in written form with his or her signature or stamp (I assume ouright negligence towards client can result in their RCIC code revocation if you appeal hard enough, so maybe use that as a bargaining chip?) , and then attach that with the portal PDF and your information. You can send all the attached documents to the portal email or by web form I guess.
And definitely cut ties with that consultant once everything is resolved, for sure. Make sure you retrieve all the private information and documents that the representative might have when you part ways eventually.
i’m sorry you have to go through this. I suggest you create a forum thread and direct it towards
@legalfalcon and see if his expertise can help you more…