Oh, I entirely believe you, and I think it's pretty much the same shit in every country when it comes to government, at any level.
Bureaucracy is a major obstacle to progress. We can't put all the blame on these agents, the system they work in/for is rotten. But at some point, when it reaches a critical stage, they'll have to do something from the inside or outside. Even they can endure only so much. Maybe we, as applicants, should also be more proactive, organize something, ask for media attention, send letters etc. But let's be honest, rare are those who'll still be interested in the topic once our applications are finalized. If we are all quiet and keep thinking "why to bother with this, I can't change anything", well there's going to be a long wait for some changes.