+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445

Cannot link GCKey account to eTA

Sapphire12345

Newbie
Jun 22, 2019
3
0
Im a Canadian born citizen and my husband is a UK citizen. He had a visitors record that expires july 18th 2019, on that visitors record it gave him permission to perform religious duties since he is a clergy. He applied for this record using his initial passport that got stolen while he was here in Canada which also had an ETA which was attached to it electronically ( we reported to the police & got a new passport). He left for the UK on June 10th 2019 to go write an exam over there and now when he is trying to come back on his new passport it asked to make a new ETA which he did, however he got an email from IRCC asking to submit documents and everytime we search up his application to link it, it can't be found. How can we upload documents if we can't link it?! Any information of how to link an account to your eTA application? We know the application was recieved because we called IRCC, but no way we have tried to link account to upload documents works. Thanks so much. Please help.
 

DiiDii

Hero Member
Apr 8, 2019
927
594
Toronto Canada
Category........
FAM
Visa Office......
Kingston VO
App. Filed.......
01-23-2020
AOR Received.
02-06-2020
File Transfer...
23-01-2021
Med's Request
18-09-2020
Med's Done....
23-09-2020
Passport Req..
13-07-2021
Im a Canadian born citizen and my husband is a UK citizen. He had a visitors record that expires july 18th 2019, on that visitors record it gave him permission to perform religious duties since he is a clergy. He applied for this record using his initial passport that got stolen while he was here in Canada which also had an ETA which was attached to it electronically ( we reported to the police & got a new passport). He left for the UK on June 10th 2019 to go write an exam over there and now when he is trying to come back on his new passport it asked to make a new ETA which he did, however he got an email from IRCC asking to submit documents and everytime we search up his application to link it, it can't be found. How can we upload documents if we can't link it?! Any information of how to link an account to your eTA application? We know the application was recieved because we called IRCC, but no way we have tried to link account to upload documents works. Thanks so much. Please help.
Did you try making another GC Account?
 

Sapphire12345

Newbie
Jun 22, 2019
3
0
Hello, I am having this exact same problem. Did you figure it out in the end?
We called immigration and they told us which documents we needed to upload but since we could not link the account we could not upload any documents. Hence, we ended up filling out 3 enquiry forms of technical issues and uploaded the documents they needed along with those enquiry forms. They eventually got back to us and resolved the issue within 10 days.