Cannot Link Application to Online Account

[meghanb]

Hello,

We received an email saying we must link our application to an online account, however, whenever we search for our application it says no matches are found. We are sure we provided all the information correctly. Does anyone have any advice on how to link it?

Thank you!

 

[BlueGreen]

Hello,

We received an email saying we must link our application to an online account, however, whenever we search for our application it says no matches are found. We are sure we provided all the information correctly. Does anyone have any advice on how to link it?

Thank you!

Try these steps, which seem to work for a lot of people on here:

Permanent Residence > Family Class (either common-law partner or spouse)
Family name, given name, date of birth
City of birth - only entered one space here
Country of birth - PA's country of birth
Passport info - Didn't include anything
Other info - Filled out application info as we did on form IMM008 except we put '2' as the # of family members (we have no dependents)

 

[meghanb]

Thanks a lot! For Family Name, Given Name and Date of Birth did you provide the PA's info?

 

[BlueGreen]

Thanks a lot! For Family Name, Given Name and Date of Birth did you provide the PA's info?

Yes, use the PA's info for these fields.