Wow.. At times I think I will take the challenge of waiting when it says 400+ callers ahead but if 36 takes two hours I am totally discouraged.. What time did you dial today (in EST) that you got 36th position ?
and you are right.. There is probably only one phone rep on the other side..uber frustrating.. Me being in USA I don't even know how to reach out for other avenues for help (can't ask for transferring to local offices in Canada like some of you can do or the MP route)..
I started the call at around 9:45 EST. 16 callers now
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