Applied in person today(Mar 17th) . Surrey (Central City)Passport Office.
Went in at 11 am. Took 2.5 hrs. 2 hrs 20mins wait, 10mins actual time for the application processing. They did say that it was busier than usual today. Applied express (with travel proof), pick up date March 23rd.
Overall the process was smooth. Got first number assigned, waited for the number to be called for about an hour. Then went on second wait line for document verification, took about 15mins. Waited another hour to be called on the counter for actual application processing. Once at the window, it was pretty quick.
Note: Express and urgent applications need to be picked up in person (by the applicant). The stamp for personal pick up was placed on the area where you can designate 3rd party pickup. I didn't try to persuade them otherwise for pick up by someone else, since it was not a big deal for me.