Hi,
My parents applied for visitor visa in 2021 in the old IRCC portal, they also did their biometrics (in Qatar as they were residing there). We didn't hear back on the application and then realized that IRCC had a new portal. They paid and applied in the new portal again (from India as they moved back home) in April 2022 but gave their old biometrics number since it was still valid. It has been 5 months since they applied in the new portal and we haven't heard back from IRCC yet. We have raised multiple web forms and tried calling IRCC and still no response. Should my parents apply again and this time get new biometrics done or try some other way to contact IRCC?
Any help would be greatly appreciated. I am very confused as to how to proceed.
Thanks in advance!
My parents applied for visitor visa in 2021 in the old IRCC portal, they also did their biometrics (in Qatar as they were residing there). We didn't hear back on the application and then realized that IRCC had a new portal. They paid and applied in the new portal again (from India as they moved back home) in April 2022 but gave their old biometrics number since it was still valid. It has been 5 months since they applied in the new portal and we haven't heard back from IRCC yet. We have raised multiple web forms and tried calling IRCC and still no response. Should my parents apply again and this time get new biometrics done or try some other way to contact IRCC?
Any help would be greatly appreciated. I am very confused as to how to proceed.
Thanks in advance!