Hello,nishesh3003 said:Experience (a) qualifies for 2281. You can use the remaining exp. for points if it matches the duties of any one of the following: 2171/2173/2174. Good Luck!
Can I do the same with my below experience ? use A for 2281 then the remaining points would match 2147 Computer engineers
A- Techincal Support engineer ( 3 yrs)
• Responsible for network resources for about 25 Airline Sita Customers.
• conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults.
• provide professional technical point of contact for customers
• diagnose fault related incidents by effectively utilizing software diagnostics and other network/product utility programs
• provide updates as needed to the customer in order to meet performance objectives and service excellence guidelines
• ensure incidents are allocated to the most appropriate ‘next step’ as part of the incident management process
• perform technical escalations in line with company procedure
• monitor systems, customer networks & products and deal with alerts and events as appropriate
• liaise and refer issues to correct/relevant entities
• troubleshooting different kinds of hardware equipment including Cisco Routers, modems & switches.
• troubleshooting for different kind of services including IP VPN, WAN, LAN, MAN,DSL.
B- Post Sales Technical Support Consultant ( 2 yrs)
• Responsible for new network requests, migrations and modifications for all Sita and Emerging market customers.
• Providing support during customer network installations and migrations of the requested services.
• Attending meetings with customer parties as well as Orange consultants, managers discussing network solutions, order processes and various management issues.
• Key role in the ordering process, supporting, following up and providing knowledge and explanation to service delivery
• Resolution of Technical Rejections from other teams
• Interface with respective Order to Bill teams to support service delivery if needed by Project Manager or Implementation Manager
• Meet or exceed the targets set by the management with regards to order processing, technical clarifications and personal development
C- Technology Consultant ( 5 yrs)
• Working as a billable TDC dedicated for Orange Europe customers large projects like PMI (Philippe Morris) , ST Microelectronics & Amcor and Sita customers.
• Provide LLDs (Low Level Designs) including all technical/Implementation details/plans as required for the services that are being ordered (in line with the high level customer requirements captured by Sales)
• Liaise directly with customer to obtain all relevant technical information for successful order validation & project delivery
• Propose alternative solutions to resolve problems and service availability issues
Provide order validation of technical service components and equipment specifications
• Ensuring that service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory etc)
• Revise and update any orders where the high-level customer requirement does not match their understanding of the solution being proposed.
• Own/Document and amend SLA requirements
• Resolution of Technical Rejections from other teams
• Interface with respective Order to Bill teams to support service delivery if needed by Project Manager or Implementation Manager
• Share in the customer and service acceptance testing as directed by the Solution Consultant
• Respond promptly to queries pertaining to area of competence