Hi, i am a newbie trying my luck through Express Entry 2015.
Experts please guide me as i am confused between NOC 2147 and NOC 2281 which suits my job roles below( i have'nt done anything relating to hardware up gradation\installation)
Plz help me.
B.E + CCNA and ITIL v3 certified+5yrs work exp
COMPANY 3:
Technology : Checkpoint Firewall R77.10, Proxy servers –Side winder
Responsibilities:
Utilize the Enterprise tools such as Network Service Request Management (NetSRM), HP Service Manager, SharePoint and Citrix applications.
Manage tickets assigned to the queue by taking ownership within the stipulated Service Level Agreement.
Follow the best practices of Network Security and ITIL framework for Incident, Problem and Change managements by providing resolution or work around.
Attend meeting with clients in order to gather requirements on Service Work Order projects, associated problems and to advise actionable inputs.
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Configure firewall access-rules, routes, NAT rules, VPN configuration and troubleshoot issues related to firewall.
Change process during the online day - backs up the current firewall rule set, analyze the rule set on Smart Dashboard, document the change, load the current rule set and verify.
Responsible for peer-reviewing the changes made.
Change process during implementation - to check the firewall health, CPU loading, traffic flow, audit logs and install firewall policies.
Review the firewall rules and perform clean-up activities at regular intervals.
Participate in the Incident and Change meetings.
Company 2:
Role description: Incident, Problem and Change Management for CSI of Network services, troubleshooting, monitoring 2nd level Proactive and Reactive cases. Work with Telco, Hardware vendors.
Responsibilities:
• Monitoring the major and critical alerts in standard monitoring systems (NMS, Netcool) for client`s 24*7 Network.
• Work with tools Dallas, Pittsburg and Eagan Data Center session (PEM, DEM, EEM), Voyance, Service Center, Remedy, Compass, Nerve center, Sevone, HP Open view.
• Notifying Client to invoke Incident, Problem and/or Change Management Capabilities.
• Following customer specified processes to work on incident and on problem management.
• Taking actions on the alerts within Service Level Agreements by logging Incidents and working on them as per the SOP of clients.
• Troubleshooting of alarms coming in NMS tools by direct logging in routers & switches of networks.
• Following the escalation matrix as per the process.
• Co-ordinate follow-up with vendor representatives, 3rd parties for networking infrastructure problems.
• Responsible for fail-over testing of Network, ISDN testing, and assigned tasks to check the Network reliability.
• Following-up with field techs to fix out Wide Area Network (CSU/DSU, CPE) issues on call/Bridge call.
• Taking care of Estimated Time of arrival (ETA), Mean Time to Repair (MTTR) and Service Level Agreement (SLA) for faults logged in. Providing Request for Outage (RFO) and Root Cause Analysis (RCA)as per client’s requirement for Network cases encountered.
COMPANY 1
• Monitoring and creating severity tickets within the distributed Operations ticket queues for both Proactive and Reactive cases adhering to best practices of ITIL event management, incident management and problem management.
• Monitoring Routers, Switches, Firewalls, UNIX/Windows servers and other devices.
• Assessing impact to customers and other services by correlating multiple alarms with larger outages, validating alerts, troubleshooting and escalating issues to concerned support groups within stipulated SLA’s
• Utilizing the Enterprise monitoring tools Vantive, DWNG, Citrix Service Center, Tivoli Netview and Ping Tools for alarm/event monitoring, maintenance of event, outage and assistance with hardware and software patch/product updates.
• When hardware related problem occurs for the server then we raise Emergency permit to Work to replace parts that are available Onsite.
• Follow and maintain Customer SOPs to get the resolution. Working on technical bridge calls by being an active participant until the call closure.
• Following the escalation matrix and notification process to get appropriate level of focus from technical teams and management.
• Co-ordinate with Field Engineer by taking care of Estimated Time of Arrival (ETA), Mean Time to Repair (MTTR), Estimated Time to Repair (ETR) and Service Level Agreement (SLA).
Experts Please reply which NOC to apply for!