Can I take a legal action againt Fido??

[hawk999]

they have the best what? It might be that a carrier has a better coverage in the area you live, but that overall any of the major carrier has a better coverage than any other is a very long shot at best.

 

[Loulou79]

My Experiance with F Fido -Part II

I asked for the final bill as I'd cancelled with them, please see their response below:

"Your final invoice for the amount of $122.61 includes a remaining balance of $89.04 from your last bill (August), as well as a $30 data usage charge (between August 24 and September 22). You were then refunded $1.87 for your monthly services that were cancelled and not used on September 23"




After asking them for a detailed bill as I know that the extra data usage was included in the $89, I received the response below:






"Thank you for your reply.
I have reviewed the invoice. Teh data usage was billed for going over the usage. I have however reviewed the invoice adn no data usage was done. It was a billing error. I have reported the issue. I have also corrected the due amount.

Your new balance is $88.71.

Should you require further assistance for this or any other matter, you may also contact customer service:
By telephone:

- 1-888-481-3436 (FIDO) from any phone in Canada
- 1-514-933-3436 from the U.S. (we accept collect calls)
- 1-514-925-4590 from outside Canada and the U.S. (we accept collect calls)

Representatives are available weekdays from 8 AM to 9 PM and weekends from 9 AM to 5 PM.

Thank you for choosing Fido".


I just do not think it was an honest mistake and I'm so happy that I'm done dealing with F Fido.

 

[SenoritaBella]

Good for you. Imagine how many of such "errors" have gone unnoticed by other customers?

My Experiance with F Fido -Part II

I asked for the final bill as I'd cancelled with them, please see their response below:

"Your final invoice for the amount of $122.61 includes a remaining balance of $89.04 from your last bill (August), as well as a $30 data usage charge (between August 24 and September 22). You were then refunded $1.87 for your monthly services that were cancelled and not used on September 23"




After asking them for a detailed bill as I know that the extra data usage was included in the $89, I received the response below:






"Thank you for your reply.
I have reviewed the invoice. Teh data usage was billed for going over the usage. I have however reviewed the invoice adn no data usage was done. It was a billing error. I have reported the issue. I have also corrected the due amount.

Your new balance is $88.71.

Should you require further assistance for this or any other matter, you may also contact customer service:
By telephone:

- 1-888-481-3436 (FIDO) from any phone in Canada
- 1-514-933-3436 from the U.S. (we accept collect calls)
- 1-514-925-4590 from outside Canada and the U.S. (we accept collect calls)

Representatives are available weekdays from 8 AM to 9 PM and weekends from 9 AM to 5 PM.

Thank you for choosing Fido".


I just do not think it was an honest mistake and I'm so happy that I'm done dealing with F Fido.