Hi, Can you please elaborate? How did you contact them? Was this an automated reply from the Cairo email?
Actually, what happened is that I've been sending emails and webforms since the beginning of the pandemic.
However, since the beginning I knew there was something wrong. Before the pandemic, all the replies (emails from their behalf) were signed by the agent himself (who used to answer me), but after the covid situation, the signature changed to
"
"Client Service Unit, Migration | Unité du Service à la clientele, Migration
Embassy of Canada | Ambassade du Canada
Government of Canada | Gouvernement du Canada"
(Probably a receptionist or even an IRCC agent?) I don't know.
Anw, their first answer was that they recieved my file and it was in queue for process.
(WTF??? my file is being processed there since april 2019, plus, we had many communications since then)
So obviously there was something wrong once more and it was maybe an automatic reply for everyone or it was a reply that the sender has been using without even checking on our file.
I kept sending them emails every now and then just to understand and to make them understand that "NO, THERE'S SOMETHING WRONG SINCE MY FILE IS IN PROCESS, and that, last november, they told me they're about to finalize it"
So 2 days ago I've sent my last email asking if there's any updates (background check, good news, bad news, anything soon, etc)
And I received this last email:
"
Please note that due to the current worldwide pandemic and the current travel restrictions to Canada, our office is only providing essential services. We appreciate your patience as we monitor a fluid situation in regard to travel to Canada.
If you have applied for permanent residence to Canada (family sponsorship, skilled worker, etc.) note that your application is on hold until further notice."
********they could've just tell me this from the beginning of this situation.. their behaviour doesn't make any sense and is just nonprofessional.