Gretta, I know this is probably frustrating you that you can't get answers to your many questions but you have to be calm and let CIC do their stuff.
They are not going to address any problems unless your file has gone past normal processing time. It's just how they work.
Count yourself lucky too that you've had your interview waived and your file has been looked at in less than 4 months.
It's been almost 10 months for my file and still haven't heard anything from the VO.
This is a tedious process and it can at times cause lots of anger to us but you have to remain calm.
Try contacting the VO and hear what they have to say.
Good luck to you