Business Entry - Specialized Service Support/Equipment Setup/Warranty

[Bossone]

We are a US company that has a long history of selling specialized equipment into Canada and are then required to complete setup of new equipment, warranty work, and service the product once it is in operation. Recently we have seen an increase in scrutiny at the border and had one employee turned back and banned from entering Canada for a year.

My question is what do we need to start providing our employees so they can cross the border? Based on what we have read, we are allowed to enter to provide oversight/train the business on how to use our product and we are allowed to do warranty work. It looks to be helpful to have the bill of sale, the warranty statement, and a letter from our customer stating the need to have us cross the border.

Will this work or do we need more?

Thanks in advance for your help!

 

[Bossone]

Bump

 

[PMM]

Hi

We are a US company that has a long history of selling specialized equipment into Canada and are then required to complete setup of new equipment, warranty work, and service the product once it is in operation. Recently we have seen an increase in scrutiny at the border and had one employee turned back and banned from entering Canada for a year.

My question is what do we need to start providing our employees so they can cross the border? Based on what we have read, we are allowed to enter to provide oversight/train the business on how to use our product and we are allowed to do warranty work. It looks to be helpful to have the bill of sale, the warranty statement, and a letter from our customer stating the need to have us cross the border.

Will this work or do we need more?

Thanks in advance for your help!

1. Start reading here: http://www.cic.gc.ca/english/resources/manuals/fw/fw01-eng.pdf Section 5.2 you should be able to find whether your employers either don't require a work permit, or require a Labour Market Opinion and a work permit. It all depends on the work performed.

 

[Bossone]

It's mainly setting up the new equipment, starting it up, and doing warranty work. Not to have workers there to generate billable labor.