I have sent them an email. Apparently they don't reply to anything.You can log a query through webform and ask them
Oh, I am so sorry, yes it is a tedious effort. I hope she gets it. I am sure she will!Yours is still okay, My wife's classes start on 5th July. It just so frustrating. 24th Will be the 20th Day since she applied her visa. She really did so much effort, applying to Universities, Loan etc. I hope she gets it, I feel so sorry for her.