boarding rejected from airline for passport number is not the same as on permit

[Choosa]

Hello,

My wife renewed her passport while her stay outside of Canada for her expiry date was coming close.

But when she was trying to board the airline she was rejected or the passport number was not the same as on her permit.

The problem is, she applied for her new permit with her old passport.

Is there anyway to update her documnet information during the visa application process?

Need help.

 

[itstime]

As soon as she had the new passport she should have informed CIC for the visa AND get a new ESTA permit as well. As soon as you have a new passport, the old things attached to it must be altered as well.

 

[mead]

Hello,

My wife renewed her passport while her stay outside of Canada for her expiry date was coming close.

But when she was trying to board the airline she was rejected or the passport number was not the same as on her permit.

The problem is, she applied for her new permit with her old passport.

Is there anyway to update her documnet information during the visa application process?

Need help.

I am assuming ur not from a visa exempt country
was she carrying her old passport with her?
http://www.cic.gc.ca/english/resources/manuals/enf/enf04-eng.pdf
"Valid visas in expired passports
If an expired passport contains a valid visa counterfoil, the counterfoil can still be used since the
expiration of the passport has no effect on the visa's validity. Holders of a valid visa may continue
to use their visa until the date it expires even if the visa is in an expired passport. Visitors can fulfil the visa and passport requirements by presenting both the renewed and expired passports
containing the valid visa counterfoil to a BSO when seeking entry into Canada. The Regulations
state that visas should not be issued longer than the validity of the passport. However, due to pre-IRPA cases, it is possible to encounter visas in expired passports.
It is not possible to "transfer" a valid visa into a new passport. If the holder of a valid visa wishes
to have a visa placed in their new passport or if the passport is deemed ‘not valid’ for political or
security concerns, visitors must apply for a replacement visa by submitting a new application and
paying the replacement document fee in accordance with R311(2"

 

[asim abbas]

Did she show her old passport?.