BEST NOC TO USE

[Nekky91]

Hello guys,
I work as a customer service team lead in an e-commerce company. I’m applying for FSW (Permanent Resident)

These are my duties:

Strategizing and monitoring daily activities of customer service operation.
• Evaluating and monitoring agents performance, providing learning and coaching opportunities.
• Prepare reports and analyse data to assist management as they determine call centre goals.
• Identifying operational issues and suggesting possible improvements.
• Handle major incidents that cannot be resolved by agents.
• Ensuring agents understand and comply with all call centre objectives, performance standards and policy.
• Investigate and solve product and service complaints.
• Performing additional duties where needed.

Kindly assist with the best NOC to use for this.

Thanks.

 

[Nekky91]

A response will be highly appreciated.

 

[Naturgrl]

A response will be highly appreciated.

Usually people post one or two NOCS as suggestions. What NOC are you considering?

 

[Nekky91]

Usually people post one or two NOCS as suggestions. What NOC are you considering?

Thanks for the response.
I’m considering using NOC 6314. That’s the closest I could get.

Kindly help me check and confirm if my duties suits the NOC.

 

[Naturgrl]

Thanks for the response.
I’m considering using NOC 6314. That’s the closest I could get.

Kindly help me check and confirm if my duties suits the NOC.

If you are a supervisor then yes, go with that NOC.

 

[Nekky91]

If you are a supervisor then yes, go with that NOC.

Thank you