here goes the responsibilities::
Job Responsibilities:
• Issue and encash government bonds favouring customers for the amounts they
have requested for after checking the available limit of the customer.
• Divide responsibilities among the staffs to ensure smooth operation of the shop
and prepare them as a backup of each other.
• To ensure compliance with internal and external requirements.
• Entertain lien marking request given by the customer to facilitate secured lending.
• Approve fund transfer requests from the interest/encashment proceeds of bonds
and other government securities to customer account using BEFTN
• Liaison with the Relationship Managers, Branch Managers to ensure all customer
requests are properly understood and entertained accordingly.
• To initiate pro-active role for implementation and compliance of the Group and
Bangladesh Bank’s policies, procedures, service standards, performance measurements,
which support the centralised BTPO Products processing units in Dhaka.
• To create and manage an effective and efficient centralised BTPO in Dhaka and assist
the businesses to concentrate on sales channels.
• To control and manage operational risk on transaction processing.
• Arrange training for new joiners in the department
• Cooperate with management to support and promote Health and Safety in the workplace.
• Report all accidents, and incidents and bring to the attention of management any hazard in the workplace
• Provide operational support to customers having bonds/government securities looking to encash/interest
release and protect the bank against fraudulence/suspicious transactions etc.
• Ensure encashment/interest release statements are submitted to Bangladesh Bank within stipulated time.
• Provide excellent support to branches, priority centers, retail wealth management to achieve their business milestone.
• Interview customers to advise appropriate government security/bond that is suitable for them to invest
in as per their requirement.
• Keep track of the weekly, monthly and yearly bond sale volume to analyze the business growth.
• Support business channels by sharing new ideas to improve sale of bonds/government securities.
• Approve bonds custodial ship service request given by the customer in eBBS system.
• Approve standing instructions in customer accounts to realize yearly bonds custodial fees.
• Ensure compliance with the Laws of the land, implement and excercise local banking regulation and
build strong relationship with Central Bank.
• Ability to work as a team player and motivate the staffs to increase efficiency.
• Ensure the department drives in accordance with the Group procedure and guidelines.
• Divide responsibilities among the staffs to ensure smooth operation of the shop and
prepare them as a backup of each other.
• Supervise the processing staffs to ensure smooth daily customer service requests
are processed within SLA.
