I suggest sending a webform explaining the issue you're having. From there, they should be able to assist you going forward. I hope this helps.Hey guys i got bit of confusion so i received letter from IRCC to get my biometrics and medical exam done yesterday(oct 25th) but then i logged in ECAS this morning it shows medical is already done. I mean i have done medical 4 years ago and i guess it’s because of temporary public policy they picked it up that one but when i called them they didn’t confirm anything and told me to make a send web form so just wanna know is it happening with everyone or just me. Thanks