Good day {NAME},
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We have verified the information you provided and can confirm that your application is not available in the system yet.
However, rest assured that this situation is normal.
When an application is received by IRCC, it can take several weeks or months before the processing begins. There will be no record in the system until the processing has begun.
We invite you to contact the mail service you used in order to make sure that your application was indeed received by our processing office.
Additionally, due to the ongoing situation related to the novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only.
We are working on processing applications as quickly as possible; however,
processing times are affected and any disruptions caused by COVID-19 may not be reflected accurately on our website. We will make all the necessary efforts to process your application as soon as possible.
In the meantime, we invite you to visit our website for
the steps following the submission of a Citizenship application.
We thank you for your patience during this difficult time.
Furthermore, since the application has not been entered in our system yet, we invite you to resubmit your updated information once the processing of the application starts. We will then be able to forward them to the responsible office.