Perfect. After a patient, long wait. Fingers crossed for your mom
Do send another CSE because Pakistan TRV apps are processed by the Abu Dhabi visa office, not Islamabad VO
Withdrawing the first application is not necessary. It's a minor correction + your mom's details are already on the IRCC system from the time of her TRV. So, it's quite clearly a selection error
I just submitted another CSE but this time it didn't ask for the office name. So most probably it will go to some IRCC's central office and they will take it from there.
Also I have noticed, I think because of this mistake the system generate a new UCI#, so In my message on CSE form I did mentioned the new UCI for their reference but in the actual UCI field I added my mother's original UCI# and ofcourse the application# to be cancelled in the relevant field.
Besides this, the upfront medical was a bad nightmare. They bothered my mother a lot but finally, its done.
What happened is that my mother was scheduled for upfront medical in early January. On the medical examination day they found a spot on her chest X-RAY and this triggered them for further tests like sputum, culture etc. After they collected samples for three consecutive days in January they gave her a followup date. The messed up the followup date by verbally notifying her to come on April 6 but somewhere on some document they wrote her April 5th. So she missed this because she was told to come back on April 6 but in reality they had April 5 for her. Later they scheduled her for another date. So on the new date she went through assessment with a pulmonologist who assessed her new/old X-RAYs and sputum/culture test reports and every things turns out to be clear. I don't why the doctor gave her a copy of his internal report which I guess is not supposed to be given to the applicants not only this but he also did not gave her the actual client emedical information sheet which is the document to to be submitted to IRCC. So when I realized this, I asked her to go there the next day and ask them for your copy. She went again and the guys who work there has no ethics like nobody was responding or helping her. They started arguing her that she might have lost the client copy and that it was given to her in January. She said I never got it neither in January nor at the followup day and even if I had it but lost it then why would I hide it. They were so rude and illogical and was telling her to send email to their HQ or whatever office for a copy but she said why would I send email when I haven't got the client copy in first place and then my mother turned back to walkout but before she walked out the guy there printed the copy and gave it to her.
My mother is 60+, she depresses quick for unpleasant things and then hypertension problem on top of that so I was extremely upset with whole thing but I couldn't do anything from here.
I would suggest everyone going to IOM Islamabad for medical to be extra careful and pay attention to every small things and don't leave until you get answers to all your questions.