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Hi Tasleem, I had the same problem. Once your write another post and than posted 10 entries you are allowed to write private messages. Weird rule.
At least you got an email from them. They told me that my application is in Canada not in Vienna. So frustrating because I can't get a hold of anybody in Canada.
I hope you get your visa soon.
 
thanks

I wish we all get our study permits soon and get on with our education..its really frustrating ..and i can understand what you are going through...its pure mental torture....
 
Finally my Visa arrived. I am so happy. Hope you get yours too.
Now I have to plan and book everything quickly.
Good luck