well, u can give it a shot but i think those guys are only responsible for receiving applications, they would likely not answer any question on visa processing. I would advise u to simply send them an email inquiry with the subject as **URGENT** only. Be careful that all the question u have is in that one email, they would read it and reply ur inquiry. If u forward another email after the 1st inquiry they would not reply, so the 1st inquiry is ur only chance. If ur subject does not reflect **URGENT**, they may never reply
Good luck.
Good luck.