aidina said:
They had not considered my updated reference letter. I let them know about the letter. Apparently, they had forgot to add the updated reference letter to my file. They asked for a proof to make sure their office was in the possession of the updated reference letter before their final date of assessment. I provided them with the proof. Then, there was a period of silence until I noticed a change in my E-cas (change from decision made to in process). It was not until May 31st, when I got an e-mail from them asking for new things. I believe I was lucky. The person who got my e-mail after rejection was a responsible guy indeed.
Indeed. For my case, they did not considered my updated letters. I checked my CAIPS afterwards and there was no record for my updated letters. They never asked me to provide proof for my updated letters. In the GCMS notes for my refusal, they clearly pointed to my old letters with its date, and used it as the grounds for my refusal. Not even a single word to point to my updated letters... Even though they later said that they considered my updated letters but I can not believe it.
Problem is that when you get refused, then there is no formal process to follow up your case and prove your claim. If you don't get a responsible officer to follow your case, you cannot re-open your file.
I share my friend's experience with you:
He got refused for not having sufficient points. He then realized that they did not count his master's degree and did not award him its point. So he asked MP to follow up his case. First CPP-O replied that he did not submit his PhD program information with official letters from university! Then they said he did not accredited his degrees even though he submitted his app before May. Finally they admitted their mistake and agreed to re-open his case.