I think you should try calling them and detail all the proof on call to see what they say. Even an additional email with entire timeline wont do any harm. As we have seen in previous cases, it takes almost a month before they re-open your file if there was a mistake. I understand how you are feeling but don't loose hope at this stage you never know how things can turn your way. Worst case scenario prepare yourself to apply again.Jrvasudev said:This email i received yestersday
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We have received your enquiry; however, we do not have further information regarding the decision made on your file.
Please refer to the letter that was sent to you or visit our Help Centre and our website for more information. You can search by typing keywords.
What should i say now, they gave decision and they don't have information or they cannot get it. I sent refusal letter, explanation, request letter for reconsideration.. now,,,,
May be other seniors can help and guide you further.
Good luck my friend.