AOR in August 2015

[yelena]

I sent another CSE., opting to send one each week.. asking for status of my application.
I found that I am getting more information if I send them an e-mail, than if I call the call centre.

What about you guys? are some of you calling cic call centre any more?

 

[cseeker]

I sent another CSE., opting to send one each week.. asking for status of my application.
I found that I am getting more information if I send them an e-mail, than if I call the call centre.

What about you guys? are some of you calling cic call centre any more?

Hijacking August thread though I am not an August AOR'r. I call once in a while and what I have noticed is that if I call at around 8:00AM EST then each time I managed to get in touch with a helpful agent who pulls out my file and shares the latest updates.

 

[chiyakam]

I sent another CSE., opting to send one each week.. asking for status of my application.
I found that I am getting more information if I send them an e-mail, than if I call the call centre.

What about you guys? are some of you calling cic call centre any more?

I didn't know that you could simply raise a CSE to ask for the application. How long do they take to respond to a CSE? Can you please point me to the link to raise a CSE?

Hijacking August thread though I am not an August AOR'r. I call once in a while and what I have noticed is that if I call at around 8:00AM EST then each time I managed to get in touch with a helpful agent who pulls out my file and shares the latest updates.

I tried a couple of times but couldn't get through the lines - I'll also try for the 8AM EST slot next time.

 

[cseeker]

I didn't know that you could simply raise a CSE to ask for the application. How long do they take to respond to a CSE? Can you please point me to the link to raise a CSE? I tried a couple of times but couldn't get through the lines - I'll also try for the 8AM EST slot next time.

Start calling them at 7:56-7:58 am, and I always chose address change option rather than check application status option.

 

[chiyakam]

Start calling them at 7:56-7:58 am, and I always chose address change option rather than check application status option.

Oh, okay! They don't mind when you end up asking for application status instead of address change ?

 

[cseeker]

Oh, okay! They don't mind when you end up asking for application status instead of address change ?

No, I must have used this route several times and never faced any issue. I think it is the same set of agents but the waiting queue is different for each reason.

 

[yelena]

You can send an e mail to the office procesing your file., in my case cpc ottawa. They respond in a few days.
One agent told me that they only have limited acess to our files and that i shoul send an e mail to ottawa if I want to know more

 

[8023ber]

Nothing importante, justtht it ws still in process and it could take over 6 months. The complete emil is in my March 3 post.

hey ConnieD,

wondering do you still remember when you reached a CSE? and when they replied to you says the documentation has been applied to your application?

i am doing the same thing now.

hopefully it will works for me as well


thanks

 

[greyhatbd]

Need a help experts! 

Can I carry USD equivalent amount which is mentioned on POF instead of CAD.

Thanks in advance.

 

[Dexmoody]

Need a help experts! 

Can I carry USD equivalent amount which is mentioned on POF instead of CAD.

Thanks in advance.

Sure. You don't even need to bring it in cash if you don't want to.

A bank statement would be sufficient.

 

[Tocanadawego]

You can send an e mail to the office procesing your file., in my case cpc ottawa. They respond in a few days.
One agent told me that they only have limited acess to our files and that i shoul send an e mail to ottawa if I want to know more

What kind of info do they give you in an email? I emailed them twice so far and the response is pretty generic. How do you ask for specific information and do they share it?

 

[yelena]

What kind of info do they give you in an email? I emailed them twice so far and the response is pretty generic. How do you ask for specific information and do they share it?

they share more than the ones over the phone.
I got them to answer some pretty specific questions about work done in my file ( for example, if they updated our info - my son's last name kept showing up wrong, so I managed to resolve this via e-mail)., they said that my application is in a que for final review by the officer etc.

When I called the call centre, one of the agents said that they only have limited acces to our files and that they can only see if it is in process., and that for any specific information I should send them an e-mail, so this is what I did.

Call centre was not helpful in my case.

They responde to e-mails quickly, in a matter of few days.

I will see if they respond to my last e -mail soon.. will let you know

 

[greyhatbd]

Sure. You don't even need to bring it in cash if you don't want to.

A bank statement would be sufficient.

[b]Thanks :) [/b]

 

[Tocanadawego]

they share more than the ones over the phone.
I got them to answer some pretty specific questions about work done in my file ( for example, if they updated our info - my son's last name kept showing up wrong, so I managed to resolve this via e-mail)., they said that my application is in a que for final review by the officer etc.

When I called the call centre, one of the agents said that they only have limited acces to our files and that they can only see if it is in process., and that for any specific information I should send them an e-mail, so this is what I did.

Call centre was not helpful in my case.

They responde to e-mails quickly, in a matter of few days.

I will see if they respond to my last e -mail soon.. will let you know

That's great to know. First time they replied to my specific question about attaching documents, but next time I only asked for update and got a generic response, so just wondering what I need to ask to get a more detailed reply on the application status.

I hope you get a good and quick response

 

[chiyakam]

You can send an e mail to the office procesing your file., in my case cpc ottawa. They respond in a few days.
One agent told me that they only have limited acess to our files and that i shoul send an e mail to ottawa if I want to know more

Thanks Yelena!

I shot an email to CPC Ottawa, where my application is being processed. Got an auto reply instructing to have some more information than I had given in my first email (I had just included the application number in first email, they had asked for other things e.g. surname/name, DOB, category of application i.e. FSW in my case and UCI - I knew it from GCMS notes), and so I shot another email with all the required details.

In my email I have mentioned about PCC they had raised a document request about & the date of submission. Then I just asked the status of my application as I had crossed 6 months of processing time. I hope they provide some useful information.