Hi Jaybye,Hi Linalin,
I have so far raised 2 webforms. The first was on my AOR date and it took exactly 31days to get acknowledged -a copy of the LOE I submitted was copied in their reply mail to me.
The second was raised around 16th January, 2021, which was partly about the children's omitted middle-names.This CSE was not directly acknowledged like the first but I got a Do-Not-Reply mail about an update instead. I logged in to find out the names issue has already been fixed. And it took them 13days to act on this second CSE which, in all fairness, was quite fast.
Hope this helps. All the best to you with your CSE.
I also raised two webforms with some additional documents and no reply so far. Whenever they ask if you are inside or outside canada in the webform submission, what did you check? I don't know my visa office so I checked inside Canada. Not sure if that is an issue.
Thanks