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you can open a web form for undue processing time
Yes, I raised a webform on 7th July and got a reply from them on 13th July that "my file is pending for officer's review ".

What does it mean by pending for officer's review? Does it mean that they have not reviewed my file yet?
 
Yes, I raised a webform on 7th July and got a reply from them on 13th July that "my file is pending for officer's review ".

What does it mean by pending for officer's review? Does it mean that they have not reviewed my file yet?
At the time it had not been reviewed. Little patience you’d hear from them real soon