Hi sridoy
Yes, it took a long time. I think our situation is unique because we lived north of Otavalo and there wasnt a good phone signal. Or mail service. Or internet. That made it difficult to communicate.
Also, our passport went missing when our delivery truck was hijacked. Then, we had to report all that, get new ones and do it all over again.
Complicated.
If you want, you can try emailing or faxing them. However, the problem I found was that they could read my email, but all the email they sent to me never reached me. In my instance, contact by phone was our only successful method of communication.
And the office staff will not tell you if the fax went through or not.
I am believer that the squeaky wheel gets the grease, but to each his own.
