I think this is ultimately the issue.
A lack of communication regarding family sponsorship, even in newsletter form, regarding how people are working on things, what their priorities are and regular updates, is what is causing concern, frustration, anxiety for applicants, regardless of application stream. There has been no news / publication about how family applicants in various stages are being worked through, as far as I can see.
Of course, because of COVID, most people would also expect government workers to be put on emergency response strategies, whether financial, public health etc.
But key issue for all governments is clarity of communications for all departments. If there was regular communications, perhaps individuals wouldn't 'clog up' workers' time so much with the IRCC web chat and they could actually get on with processing.
Also, paper applications - my worry is these will actually get lost in the shuffle, as 'too difficult' compared to many other streams being electronic. And for those of us without AOR1, my worry is that it will get returned as 'incomplete' 'x' bazillion months from now, through issues outside of anyone's control. I just hope that there is leniency on this and people get contacted electronically to submit anything missing by a certain time before AOR1, if an issue.
Added: And if there are 7,000 family class applications a month, by looking at the spreadsheet, that has halved monthly since COVID.