This is the reply I got and it solved the issue:
ear Client,
Thank you for your patience.
Unfortunately, the information we provided in the email we sent you on June 18, 2013, was incorrect. The correct information is as follows:
The situation that you have described is the result of an ongoing technical problem. Unfortunately, we are currently unable to fix it at the moment.
Therefore, we recommend you to re-enrol with a new GCKey/Sign-In Partner in order to access your MyCIC account and start a new online application.
During the enrolment process, when asked Do you have a client ID?, you must answer No to this question, even if you do have a Client ID Number.
If you still experience technical difficulties, please note that you may also submit your application by mail.
We apologize for any inconvenience this may have caused.
Sincerely,
ear Client,
Thank you for your patience.
Unfortunately, the information we provided in the email we sent you on June 18, 2013, was incorrect. The correct information is as follows:
The situation that you have described is the result of an ongoing technical problem. Unfortunately, we are currently unable to fix it at the moment.
Therefore, we recommend you to re-enrol with a new GCKey/Sign-In Partner in order to access your MyCIC account and start a new online application.
During the enrolment process, when asked Do you have a client ID?, you must answer No to this question, even if you do have a Client ID Number.
If you still experience technical difficulties, please note that you may also submit your application by mail.
We apologize for any inconvenience this may have caused.
Sincerely,