What did you respond to the following question, on the webform?Anyone tried raising a IRCC web form?
https://www.cic.gc.ca/english/contacts/web-form.asp
This is more effective than e-mailing the embassy. That’s how I was able to get a natural response.
"Is your application being processed by an office OUTSIDE Canada? "
With my experience, If you answer yes to this question, it sends your question to that embassy (for example Ankara in my case). Every time I do this, i get the same generic response with the applications being on hold, statement.
Do you do anything differently?