here is what it says:
"All passport(s) and documents must be submitted to the Visa Application Center (VAC) in Ankara or Istanbul.
You must submit your passport(s) and documents and collect your visa(s) from a Visa Application Center (VAC), using one of the following options:
1. In person
2. Through an authorized representative
You, or an authorized person you have designated, must attend to submit your passport(s) and documents to the VAC. You must also submit a printed copy of this email to the VAC.
Your authorized representative must present a Letter of Authorization (below) completed and signed by you, along with his/her identification document (preferably a valid passport) and a copy of this email.
The VAC will ensure safe and fast transmission of the passport(s) and documents to the Embassy, and back to the VAC once we have issued the visa(s).
Passports submitted to the VAC in Ankara will normally have a 4 business day turnaround, while those submitted to the VAC in Istanbul will normally have a 6 business day turnaround.
For hours of operation, VAC fees for these services, and any further information you require, please see: http://vfsglobal.ca/canada/Turkey/index.html or contact the VACs at info.canadatrank@vfshelpline.com.
Please DO NOT/NOT send your passports to the VAC by mail or courier as they will not/not be able to accept them or to send them back to you."
Also as we are both in Canada and outside Iran there is a different procedure that they will let us know. will update you once I know.
Hopefully someone will get some good news this week, at least it will show us that they are working 
