Yes, that is very true; and, sadly, it's only half the story .... in my experience .... .notalawyer said:
Not only are they NOT interested in what you bring them. They are not interested in your explanations either!
In fact, I'm not sure, what you can do on your end to get their attention when you're face-to-face with them. It seems to me, they ask questions but they don't listen to your answers. Instead, they're in their own world, checking your documents, or your file, or some paper ... who knows what!
They're certainly not paying attention to you. They're not even looking at you. It makes me wonder what the point is of asking questions in the first place if they don't care for the answers. As soon as you start answering a question, all they do is cut you off and ask another question. They're in a hurry, like being chased by a bear.
I haven't applied for citizenship yet but this is what I find with CBSA officers when they interview me at land border crossings. They don't look me in the eye when they ask questions. In fact, they hardly look at me at all as I explain myself. They just keep asking one question after another, almost without waiting for any answers.
I'm going to take a realistic stance here and say that it's pretty much hopeless to try and reason with them. To the officer, your case is just a numbered file, one of the dozens she/he has to get through every day. It's nothing like the personal case that it is to you.
Moral of the story: If they have doubts about your case, there's little you can do to allay them. It really all depends on the officer.
